Warranty
Efficiently manage product warranties with automatic activation, flexible extensions, customer claims tracking, and full reporting—designed to streamline service processes and enhance post-sale support.
Key Features
Seamless warranty integration with Webenoid SaaS modules
Automatic warranty creation with product invoice
Manual warranty entry for offline or special cases
Customer warranty claim registration and tracking
Admin-side claim review, approval, and rejection workflows
Support for multiple claims within the active warranty period
Warranty extension functionality with payment tracking
Service inclusion in extended warranty options
Detailed claim history and warranty reporting tools
Product Warranty Setup & Auto-Assignment
Define warranty terms such as duration, type (months or years), and activation rules during product entry. Once an invoice is generated, the system automatically creates a warranty entry, saving time and ensuring standardized warranty coverage for every sale.
Flexible Warranty Management
Manually create warranty records for sales that happen outside the invoice system. Easily select the customer, product, and purchase date, ensuring every eligible product is properly covered regardless of the sales channel.
Streamlined Customer Warranty Claims
Admins can submit claims on behalf of customers, recording the issue, claim date, and supporting details. The system supports multiple claims per warranty period, helping you handle recurring issues with clarity and accountability.
Full Description
Warranty Management Add-On
The Warranty Add-On empowers businesses to deliver a professional and reliable post-sale support experience. Whether you sell electronics, appliances, or any product that requires warranty tracking, this tool ensures every claim, extension, and warranty record is properly managed and easily accessible.
Automated Warranty Assignment
Warranties are auto-generated at the point of sale when an invoice is issued. Just set the warranty duration and terms when creating or updating a product, and the system does the rest—eliminating the need for repetitive manual entries.
Manual Warranty Creation
For sales handled offline or without invoices, warranties can be created manually by selecting the product, customer, and purchase date. This allows your business to support all kinds of sales workflows while maintaining warranty coverage accuracy.
Customer Claim Management
Warranty claims can be created by your team when a customer reports a product issue. The system enables multiple claims within the active warranty period and stores detailed records including problem descriptions and claim dates.
Admin Claim Approval Workflow
Admins can update claim status to approved, rejected, or pending. Every action is timestamped and includes notes for internal or external communication, ensuring full transparency and accountability throughout the claim lifecycle.
Warranty Extensions with Payment Tracking
Support for warranty extensions adds value to your service. Admins can define new durations, applicable fees, and track payment status, giving customers peace of mind while creating a new revenue stream for your business.
Reporting & Transparency
Get a comprehensive view of all warranties, claims, and extensions in one place. Filter, search, and export warranty data to make informed decisions and provide better service experiences.
Perfect for retailers, service providers, and product-based businesses, this add-on enhances post-sale engagement and gives your team complete control over warranty operations.