Call Hub
Centralize and track calls and SMS across your entire system with structured logging, user assignments, and real-time communication history for improved coordination.
Key Features
Centralized call and SMS tracking across all departments
Real-time logging of communication with timestamps
Assign responsible users and follow-up actions for each call
Supports custom call types and priority levels
Built-in reports for call vs SMS activity trends
Complete Call Tracking
Call Hub allows you to capture full call details including type, direction, involved users, and timestamps. Every interaction is logged and stored with context, ensuring seamless internal communication and complete historical records across teams and departments.
Advanced Call Logging
Each call entry can store extended details like phone number, duration, importance level, completion status, and user notes. You can assign team members for follow-up actions, enhancing ownership and ensuring every conversation receives timely attention.
Flexible Communication Setup & Reports
Define custom call categories and link them to operational flows or models. With this flexibility, your business communication is always well-structured. The add-on also includes insightful reports comparing call and SMS activities, helping you analyze communication volume and trends over time.
Full Description
Unify and Track All Communications with Call Hub
The Call Hub Add-On transforms your business communication by bringing call and SMS activity under one intelligent dashboard. Whether it’s HR, CRM, Accounting, or industry-specific Add-Ons, you can assign calls, monitor interactions, and record meaningful details in real time.
Designed for cross-functional teams, this add-on supports structured logging, priority tagging, flexible categorization, and performance reports. Managers gain better oversight, teams improve responsiveness, and the organization benefits from clear communication history and accountability. Make every call count with Call Hub.