Mobile Service Management
Manage mobile service requests from submission to resolution with real-time tracking, technician assignment, contract oversight, and invoice automation—designed for service providers and repair teams.
Key Features
Frontend service request submission with admin control
Live status tracking for each request from start to finish
Technician assignment based on skills and availability
Integrated spare parts inventory management
SLA policy tracking and contract management
Professional invoice generation and payment logging
Full-Service Request Lifecycle
This module supports a complete workflow—from customers submitting service requests, to admin approvals, technician assignments, and final resolution. Everything is centralized and accessible through a unified dashboard.
Technician Dispatch and Workload Management
Easily assign technicians based on skill level, job priority, and location proximity. Maintain a balanced workload across your workforce while ensuring fast and qualified responses to customer issues.
Invoice & Contract Automation
Create professional invoices linked to service jobs and track payment statuses. Manage custom service contracts with built-in renewal tracking and SLA (Service Level Agreement) enforcement to maintain accountability.
Full Description
End-to-End Mobile Service Management
The Mobile Service Management Add-On is designed to empower repair businesses, field service teams, and technical support centers with a centralized, scalable platform to manage mobile service workflows. From the first service request to the final invoice, this module ensures operational efficiency and complete visibility.
Frontend Request Submission and Admin Oversight
Customers can directly submit repair or service requests through an intuitive frontend portal. Admins have full control to approve, reject, or assign each request. Service teams receive instant notifications, and all job information is securely logged for future tracking and audits.
Dynamic Technician Assignment
Assign service tasks to technicians based on skill level, current workload, and geographic location. Manual override options ensure full administrative control, while automatic dispatching enhances response times and technician productivity.
Live Service Tracking
Track every service step in real time—from request acceptance, part replacement, quality check, to job closure. Clients receive clear status updates, while admins and technicians can modify status dynamically within the system setup.
Inventory & Invoicing Tools
Track the usage of spare parts tied to service jobs. Generate invoices directly from service data, including cost breakdowns, taxes, and applied discounts. All billing records are exportable and linked to specific service logs for easy accounting.
Service Contracts and SLA Policies
Maintain detailed service contracts with customizable terms and renewal dates. Define SLA (Service Level Agreement) rules such as expected response times or maximum resolution durations. This helps you monitor performance, reduce client churn, and enhance satisfaction.
Service History & Performance Reporting
Access logs of previous service requests, technician assignments, notes, and outcomes. These records offer insights for performance analysis, training, and recurring issue prevention. Reports can be filtered by technician, customer, or issue type for granular analysis.
Ideal For:
- Mobile and Electronics Repair Centers
- Field Service Companies (Home Appliances, HVAC, etc.)
- Service Franchises with Multi-location Teams
- IT Hardware and Device Support Providers
With real-time tracking, automated assignment, and integrated contract management, the Mobile Service Management Add-On makes your entire repair operation more agile, professional, and scalable.